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FAQ

Can I change / cancel my order?

It is not possible to change your order but if you wish to cancel all or part of your order, please contact customer service at +45 44925252. The phones are open Monday-Friday 9.00-16.00. Depending on how far your order is in our system, we will be able to cancel it. If the order is initiated in the warehouse, we will not be able to make changes. It is not possible to add products to your order as it is impossible for us to withdraw more money from your account than the amount you have accepted when ordering. You will therefore need to make an order if you want to add an item.


When will my order be delivered?

Denmark

Expected delivery time is 2-3 working days in Denmark. During busy periods, longer delivery times may occur. Your order will always be sent together as we do not ship goods separately. B-Jeans by Bessie can not be held responsible for any. delays with the carrier.
Outside of Denmark.

Expected delivery time is 3-5 working days in the EU, longer delivery time may occur during busy periods. Your order will always be sent together as we do not ship goods separately. B-Jeans by Bessie can not be held responsible for any. delays with the carrier.

Where is my invoice?

Your invoice will be sent to you along with your order confirmation to the e-mail address that you have specified at your order.

What payment options is available?

On Bjeans.net you can pay with Dankort, Visa, MasterCard, Visa Electronics, Mobile Pay and ViaBill. B-Jeans by Bessie does not charge a debit card fee.
When will the money be deducted from my card?

For purchases with Dankort or credit card, the amount will be deducted from your account as soon as the item is shipped from our warehouse.

Where can I find Track & Trace on my order?

Press this link to follow your package: GLS Track & Trace – Use your shipping number.

Expected delivery time is usually 1-2 business days.
Your order will always be sent together, we will not ship goods separately.
Freight
Denmark

For purchases over DKK 499, shipping is free of charge.
For purchases below DKK 499 a fee of DKK 39 will be charged.
EU

For purchases over EUR 125, shipping is free of charge.
For purchases below EUR 125 a fee of EUR 10 will be charged
Norway / Sweden

For purchases over NOK / SEK 999, shipping is free of charge.
For purchases below NOK / SEK 999, a fee of NOK / SEK 99 will be charged

Faulty items.

If you have received an faulty item, please contact our Customer Service at +45 44925252 or info@bjeans.net. If you send an email, please provide the order number, describe the problem with the item, and attach an image so that we can see what’s wrong.